Contrasting Consumer Habits: E-Commerce in the Food Industry in Italy and Switzerland

Dagorà Media Team

Contrasting Consumer Habits: E-Commerce in the Food Industry in Italy and Switzerland

In the ever-evolving landscape of e-commerce, understanding consumer behavior and preferences is crucial for businesses aiming to thrive in the digital realm. A recent research study by Dagorà has delved into the nuances of online food shopping habits in two European countries – Italy and Switzerland. The research does not only provide a comprehensive overview of the similarities, but it also sheds light on the subtle yet significant differences that shape the e-commerce landscape in these two countries.

Online Purchases: A Common Thread

The research reveals a shared trend in both Italy and Switzerland, with 54% of e-commerce clients in both countries having purchased at least one food item online in the past year [9]. Despite this similarity, it’s noteworthy that online food shopping, while prevalent, is not as dominant as in other product categories, such as design and electronics.

Spending Disparities: Switzerland Takes the Lead

A striking revelation emerges in the disparity of online food expenditures between the two countries. While the percentage of online purchasers remains comparable, Swiss consumers exhibit a propensity to spend more than double the amount on food items compared to their Italian counterparts [29]. This significant gap raises questions about the factors influencing spending habits and the economic considerations that come into play.

Shopping Preferences: Online vs. Physical Stores

Interestingly, a substantial number of consumers in both countries still prefer the tangible experience of shopping for food in physical stores [9]. The ability to personally select products and the overall shopping experience in brick-and-mortar establishments remain key factors influencing consumer choices. The research underscores that, for many, the sensory aspect of physically engaging with products is irreplaceable.

Demographic Variances: Coffee Reigns Supreme

Moreover, the research identifies a common thread in the most purchased online food category – coffee [2]. Both Italian and Swiss consumers display a penchant for procuring their favorite caffeine fix through digital channels. This shared preference underscores the global nature of certain food trends and the cross-cultural appeal of certain products in the online marketplace. Despite the variations in specific food categories, the fact that online shopping for food is not as dominant as in other product categories is a noteworthy similarity. It indicates a nuanced relationship consumers have with online platforms, one that is influenced by a multitude of factors beyond mere convenience.

In conclusion, this research study underscores both the similarities and differences in e-commerce habits and consumer behavior related to online food purchases in Italy and Switzerland. While the inclination to purchase food online is comparable, Switzerland stands out with higher online food expenditures. Understanding these distinctions is pivotal for businesses seeking to tailor their strategies to the unique dynamics of each market.

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Reference: Consumer Research on E-Commerce Habits & Behavior –Focus on Food Industry in Italy & Switzerland 2023

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